I joined Costco. Here's what I wasn't expecting - serpaja america

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Costco 101

Fans of Costco are quick to praise its prices and products, especially when it comes to groceries — and stocking up for a pandemic in one quick trip, from toilet paper (when it’s in stock) to frozen pizza. I had long resisted the warehouse store because of the membership fee, and instead did my shopping at Target, Meijer, and Kroger. But I decided to finally get myself a membership to see what all the fuss is about. Here’s what I noticed on my very first visit.

Note: This Costco visit was made prior to the coronavirus pandemic, so some observations may not be relevant to the current circumstances.

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It Closes Only 7 Days a Year

The first thing you notice walking in is a sign stating the days Costco closes. There are only seven — information you may want to sock away if months from now you find yourself still scurrying around for last-minute gifts on Christmas Eve. Now you know where to go. (Costcos may close early before holidays, though, so check your store’s schedule.)

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You Must Be a Member

The biggest catch to shopping at Costco is the membership fee. For $60, you’ll be a Gold Star member, a fancy term for the lowest tier. For $120, you can become a Gold Star Executive member and earn 2% cash back on Costco purchases. Both types include a membership card for you and an extra card for your household. To save money on membership, look for Groupon and LivingSocial deals. Those often include a gift card and free items when signing up, effectively making a $60 membership fee lower. Or, if you have a friend with a membership, ask them to get you a Costco Shop Card to make purchases without a membership.

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There’s One Service Desk to Handle Everything

You’ll need to show your Costco card to enter the store, but if you’re signing up like I was, you’ll be directed to a membership desk just inside the exit area. The customer service reps were friendly and efficient in signing me up and taking my photo for the back of the card. If you ever have to return an item — Costco has a very generous return policy — this is where you’ll come as well.

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Almost Everything Is in Bulk

Items such as food, paper goods, office supplies, diapers, and personal care products are all sold in large packages — this isn’t the place to come to buy a single orange or loaf of bread. That means that if you live alone or in a very small apartment, a Costco membership might not be worth it. For large families or someone with plenty of storage space, a membership makes more sense.

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You Take Products Right Off the Pallets

Because everything is in such large packages, and to save time, goods are usually sold right off the pallet it was shipped on. The aisles are wide so carts loaded with items — and, after hours, forklifts — can get through. I didn’t notice any employees helping people load things into carts, but I’m sure if you asked for help with that 40-pound bag of dog food, someone would step up.

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You Might Want to Grab a Flatbed Cart

Those bulky items demand a choice for carts when you walk in the door. Choose either an oversized grocery store style cart, or go with a flatbed. If you’re buying lots of heavy beverages, for instance, you’ll probably want a flatbed. It’ll be easier to move things on and off.

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The First Thing You See Is TVs

You’ll be bombarded with images from huge LCD TV when walking in. These big-ticket electronics grab the attention, whether you’re in the market for a new television or not. Expect big sales around the holidays and right before the Super Bowl.

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You Can Get a New Phone

Unlike grocery stores, you can get a new phone and wireless plan at Costco. There’s a kiosk in the electronics department and usually a dedicated wireless employee. Most of the major carriers and phone manufacturers are represented. On Black Friday, warehouse clubs such as this can be the easiest places to score great cell deals.

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You Can Replace Your Computer

The computer selection at Costco isn’t huge, but unlike if you bought online, you can actually try computers before buying. Chances are you’ll see a kid or two playing with them while waiting for their mom to finish shopping.

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Some Locations Still Have a Photo Center

You can still get digital photos printed at some locations, along with getting canvas prints, photo books, custom greeting cards, and passport photos. You can order photos online and pick them up in store, or use kiosks at the store for ordering.

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You Can Refill Printer Toner

Locations that have a photo center can also refill a home printer’s toner. Prices start at $7 and go up, depending what type of toner cartridges you have. Look for a brochure or a price chart around the photo department or printer ink for sale.

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Red Signs Mark the Departments …

Store layout isn’t intuitive, so departments along the outer walls of the store are marked with big red signs that can read from practically anywhere. It helps if you’re looking just for meat or paper goods, which are in the back of the store.

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… But Aisles Aren’t Marked

Aisles don’t have signs identifying what’s there. So as you walk past huge, long, towering aisles, you just have to look down them as best you can for what you’re looking for. Items are at least grouped, so all the cereal is in one aisle, and all the spices in another, but beyond that, there’s little help for finding what you need quickly.

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There Are Large Appliances …

Costco sells large appliances such as refrigerators and washing machines, but you can buy them only online. The items in-store are for display only, to let you browse before you buy. But there are many more Costco options to choose from online.

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… And Small Appliances

Small appliances, such as microwaves and toaster ovens, are available to buy in-store. There’s only a small selection; if you’re looking for a specific model, check online to see if they even carry what you’re looking for.

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Jewelry and Watches Sparkle

There is a jewelry and watch kiosk near the electronics. It’s well lit so the diamonds and gold really sparkle and attract attention. To buy anything from jewelry, take a merchandise slip to the checkout counter, because there are no employees dedicated to the section.

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You Can Equip Your Home Office …

I wasn’t really expecting to see a lot of home office supplies, but there were quite a lot. From filing cabinets and office furniture to huge packs of pencils and labeling machines, you can really get a home office set up and organized.

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… And Your Bedroom

I was also surprised to find mattresses. Like a lot of the larger items and appliances sold by Costco, there’s a few in store, but you can find more selection online. Most are well-known brands, such as Sealy, selling at a discount at Costco.

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Some Items Are Practical

I found a small selection of tools, including a large tool set that would make a nice gift for a new homeowner, and a pressure washer. Again, the selection wasn’t large, but it’s worth checking out if you’re looking for something specific to save a few bucks.

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Some Are … Not Practical at All

On the other hand, I also saw items I’d never have any use for, and don’t know what anyone else would do with them. Case in point: a 42-inch wine glass. You’d have to be one heck of a wine enthusiast to have this in your home. Maybe it’d make a good wedding decoration?

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The Produce Is Fresh

Groceries are at the back of the store — managers make customers walk through other sections to get to the stuff they need. But the produce was fresh and neatly arranged, and worth the trek.

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There Are Walk-In Coolers

One of the tricks for keeping the more delicate produce fresh was a giant walk-in cooler. In it, I found all kinds of berries, greens, grapes, pre-cut fruit, and salad kits. (It’s also a great place to hang out for a couple minutes if it’s super hot out.)

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Most Baked Goods Are Made in the Store

It’s hard to miss the huge ovens and racks of just-baked breads behind the bakery, and the section smelled like freshly made cookies. That smell is a great way to entice shoppers into buying bread, pastries, and muffins. (Speaking of muffins, they’re enormous, and you can mix-and-match two flavors.)

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There Are Cakes Aplenty

I’ve heard rave reviews of Costco cakes, and they sure looked lovely. You can special order them with flavors and decorations of your choosing, but there were plenty ready to go — many filled with what labels touted as “2 pounds of chocolate mousse.” It’s clear they do a lot of cake business.

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Kirkland Is the Store Brand

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Cheese Was Really Cheap …

One of the best departments to score real deals: the cheese section. For instance, Jarlsberg, a cheese similar to Swiss but imported from Norway, was only $5.50 a pound. At Target, it’s $18 a pound. That’s a massive difference.

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… As Were Gourmet Products

Price savings carried over to other products, especially when it came to gourmet items. Kerrygold butter, known by cooks as a superior imported Irish product, was significantly less than what I’ve seen it for in other grocery stores.

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Rotisserie Chickens Are $5

One of the busiest spots in the store was the rotisserie chicken counter. The whole chickens are cooked all day long in big ovens with rotating spits, leaving them tender and juicy. They’re packaged and kept hot until you take them home, and they’re only $5. (If you’re extra thrifty like me, use the carcass to make chicken stock when you’ve eaten all the meat.)

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Steaks Are Pretty Cheap Too

Beef and pork were the best deals on fresh meat. New York strip steaks were $8 a pound, a great price around here. Some packages had steaks with better fat marbling than others, so be sure to hunt for the best package. Boneless skinless chicken breast, on the other hand, was a little under $3 a pound, but is regularly $2 at Sam’s Club and local stores.

Join today for a Costco Cash Card.

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You Can Pick Up an Easy Dinner

The in-store deli makes heat-and-eat meals ready to go. I was tempted by a few, including beef- and rice-stuffed bell peppers and a giant chicken parmesan sandwich that looks like it could serve four people after only a few minutes of heating in an oven.

Related: 23 Prepared Meals at Costco to Feed Your Family

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Fresh Salads Are Family-Style

To go along with that chicken parm, how about a salad? They’re made in huge containers of 2 or more pounds each, so you can serve them family-style right out of the container. I liked the variety of toppings on the spinach salad.

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Party Trays Are Available All the Time

Naturally, Costco is the place to shop if you’re throwing a big party — once its safe to host parties once again, of course. Some party trays are available all the time, such as chicken tortilla sandwich roll-ups; if you plan, you can order party platters ahead of time. Look for order forms to fill out and a box to put them in near the deli’s prep area.

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You Can Get Everything Else for a Party Here Too

Besides food, Costco carries practically everything you’d need for a party: folding tables, paper plates, serving utensils, and maybe most importantly, Kirkland brand red party cups.

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The Freezers Are Huge and Intimidating

Taking up an entire back corner of the store are the freezers and coolers. They are really imposing, but not much different than the smaller ones at other grocery stores. These are just designed as walk-ins for employees that get stocked from the back instead of the front.

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You Eat Your Way Through the Aisles

Warehouse stores are big, so you’ll need a little extra energy to get through them — or at least that’s what I told myself after my fourth free food sample. Every day, not just on weekends, there are carts cooking up products to snack on. It’s not only fun, it’s a great way to sample new products, though some people go over the top when it comes to filling up.

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They Carry Favorite Brands

Just because everyone raves about Kirkland doesn’t mean Costco lacks in brands. There are plenty of popular name brands, including Kellogg’s Frosted Flakes, Frank’s RedHot, and Horizon Organic. I even spotted Buffalo Wild Wing sauces, something I’ve never seen outside the restaurants themselves.

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There’s Liquor, Too

My local Costco has a sizable liquor department that spills into the produce section. There are quite a lot of whiskeys, beer, and wine. Most were reasonably priced and came in 1.75-liter sizes. A handle of Jack Daniels was $40, about $10 less than other stores in the area. There was also a locked case with a few rare items, including a $700 bottle of Johnnie Walker Private Collection.

Related: 15 Best House Wines From Costco, Aldi, and Trader Joe’s

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The Middle of the Store Changes Often

In the middle of the store are things such as clothing, toys, housewares, and seasonal items. Clothing changes seasonally — for instance, in September, winter coats are displayed by the last of the grills and patio furniture and some random Halloween decorations. Unlike the rest of the store’s aisles, this middle section changes often, depending on the time of year.

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Kids and Adults Can Find New Books

A book section with kid and adult titles is a little hard to navigate. There’s a lot in a small space, with books kind of on top of each other. Still, that makes it a little like a treasure hunt.

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Each Store Has Local Goods

Here in Wisconsin, the seasonal section was full of Badger- and Packers-themed merchandise, from sweatshirts to pop-up tailgate tents. Each store gets a stock of local sports-themed or other local-interest merchandise. I suspect Florida stores won’t be getting sidewalk ice, and Minnesota stores won’t have flip-flops in January.

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It’s a Great Place to Buy Gifts …

Everyone (except maybe your spouse) appreciates gift cards. Get a bunch of shopping done at once and buy a pack of gift cards — most come in packs of four of equal amounts at a savings of about 25%. That’s essentially buy three, get one free. I’ll be buying stocking stuffers here this holiday.

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… And Pick Up Last-Minute Host Gifts

If you’re heading to a party, there’s a lot of options for host gifts. Some items, such as boxes of Ferrero Rocher chocolates, are in a pretty, crystal-like display box. A bottle of wine is always appreciated, and there are also bouquets of fresh-cut flowers to choose from as well.

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Organic Items Are Marked Clearly

Costco carries a lot of organic products — clearly marked on the price labels, usually highlighted in green. If you prefer to buy organic, that makes finding options much easier than reading the item’s packaging.

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You Can Tell Which Items Are Closeouts

If a price sign has an asterisk printed in the upper right, that means it’s almost gone — whatever is in front of you is all the store has on hand. If an item’s price ends in .97, that means it’s a closeout item, and chances are that price won’t be going any lower.

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Look for Instant Savings

There are monthly ads and other limited-time savings events throughout the year. I found an ad for the monthly savings at the membership desk, but that wasn’t until after I was done shopping. Luckily, items with instant savings have the discount marked clearly on the price labels, along with the discount end date.

Get a $10 Costco Cash Card.

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They Sell Shopping Bags

… which could come in handy, considering there are no bags at the checkouts, but since most items are so large, they don’t always make a lot of sense. And you can always bring your own reusable shopping bags, but the common fallback is to hunt around in the box bins near the checkout area: Items get shipped in smaller boxes that get put there so customers can more easily carry purchases home.

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You Can Get Prescriptions Here …

Most Costcos have a pharmacy. It works just like any other pharmacy, but some medications may be cheaper here, especially for people without insurance. And since federal law prohibits stores from denying health services to anyone, you don’t have to be a member to use the pharmacy.

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Along With Over-the-Counter Medications

Besides prescription drugs, there’s also a large stock of over-the-counter medications, from NyQuil Severe to Zyrtec and other allergy meds. Like at most stores, the biggest savings come when you buy the Kirkland brand as opposed to the name brands. There’s also tons of vitamins and supplements.

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You Can Buy New Eyeglasses …

Most stores have an optical center that includes a staff optometrist. They offer eye exams and tests, and when you’ve got a prescription, you can buy glasses and contacts at Costco as well.

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… And Get Your Hearing Tested

If you feel like your hearing is getting bad or you have a parent you suspect is hard of hearing, hearing tests are free. Hearing aids aren’t, of course, but the tests are a great free service and can be a surprisingly busy spot in the store.

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Checkout Is a Little Confusing

Because most items are so large and heavy, the checkout lanes are set up a little differently than a grocery store. They split you from your cart once it’s unloaded, as indicated by a sign on the end of the item belt. Put anything small on the belt and leave anything large in the cart or on the flatbed. The checker will grab your cart on their side of the lane and scan anything big without you having to move it. It was a little confusing my first time, but it makes sense as soon as you see it in action.

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The Cafe Is Always Busy

Every store has a cafe and eating area on the other side of the checkout. People are kind of obsessed with it — so much so that when Costco discontinued the Polish sausage a couple of years ago, people went a little crazy. The food I ate was good and inexpensive, and is another feature you don’t have to be a member to participate in. The cafe is open to everyone.

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Hot Dogs Are Huge and Cheap

The most popular item on the cafe’s menu is probably the hot dog combo. For $1.50, you get a quarter-pound hot dog and a 20-ounce soda with free refills. It’s pretty hard to beat (unless you’re in Wisconsin, where you can get a locally made brat combo for the same price). A giant slice of pizza is only $2.

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You Can Buy the Pizza to Take and Bake

That same pizza sold by the slice in the cafe is available to buy whole in the deli section to bake at home. I like that you can try a slice before deciding to buy a whole pizza — though at only $9, it’s not a huge investment anyway.

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You Can Buy a Car Through Costco

There’s usually a car parked inside Costco stores — advertising not only the tire service centers, but that you can actually buy a car through Costco. Members can go to Costco Auto Program website, choose a vehicle to research, and get sent information for a dealership where the car is available. It’s a good program for people who want a competitive price without shopping around or negotiating. The average discount on cars is reputed to be more than $1,000.

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Membership Gives Access to Other Services, Too

Members have access to all kinds of services, including discount travel booking, home, auto, and life insurance, mortgage services, Budget truck rental discounts, and home bottled water delivery, just to name a few.

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Hold on to Your Receipt

Warehouse club stores such as Costco check your receipt as you leave. Employees generally just glance at it and at your cart to do a quick item count, but it’s still a bit of a hassle if there’s a line and you’re in a hurry. Try to avoid putting the receipt away before the checker without thinking.

Get a Costco membership today.

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Fill Up on Gas on the Way Out

Many Costco parking lots are equipped with gas stations open only to members. Prices at mine were a couple of cents cheaper than other stations in the area. But if you’re at Costco often or you pass by a lot, those few cents can really add up over the course of a year.

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61/61 SLIDES

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