To use the new service, called “Carrier Pickup by FedEx,” customers have the initiate return process on Walmart’s website or app, schedule a date for pickup and print a label. Then it will be picked up by a FedEx employee.
For those that don’t have a printer, customers can also make a return at any of the roughly 2,000 US FedEx Office locations by getting a QR code from Walmart’s website and a FedEx employee will print a free return label and ship it back — a similar service that is already offered by Amazon and UPS.
The new shipping options comes as Walmart’s US online sales soared 79% in the most recent quarter, signaling that it’s in the midst of another strong holiday season especially as people shift their habits online during the pandemic.
Companies are tweaking and enhancing its parcel delivery services “in order to remain an attractive partner with those shippers,” Matthew Young, equity analyst at Morningstar Research Services, previously told CNN Business.